Track-it Report Form

If you're experiencing a problem with a computer, printer or the network in general, please fill out and submit the following Event Form.

Note* Please Restart your workstation before contacting our office directly or Filling out the Report form, If problem persists by all means contact us. It's just amazing how many problems can be fixed by simply restarting a computer.

We have implemented a new help desk system to help us keep on top of issues and to allow you, our users, to be able to track the progress of your requests.

The link to submit a report is the same as it has always been, but now you must login. To login to the system, use your HLKN email address (ie username@hlkn.tamu.edu) in the User Name field, and your HLKN password. Using this page, you can submit new help requests, view progress or completion status, and view your old requests.

All help requests will be processed through this new system. If you are unable to login to the system, we will fill a request out on your behalf; just call us at 845-1065 and someone will assist you.

Click here to report issues Track-It

Texas State Law requires that users of this site be informed

that this site collects the following information

about users: Network Identification address,

Date and Time of submission.

Questions or problems regarding this web site should be directed to support@hlkn.tamu.edu.

Last modified: Friday, May 09, 2008 01:49:08 PM